For any business, it is important that they make the best products in the market and that their customers and their clients are satisfied by them. Many times the products or the merchandise they sell comes out defected, this isn’t because the business intended it to be like this but somehow due to the machinery or human error, this happened.
It is the job of a business or an organization to make sure that it has tracked all the defects from the start of the supply chain to the end so that no defected piece goes in the hands of the customer. If this happens, a business may lose the customer that it tried so hard to get. For this, an organization must keep a defect tracking log.
Defect tracking is one of the vital processes that take place in many companies that want to stay updated about the defects that were seen in the products so that they can make those products that can fix those defects.
The information about the defects is obtained after thoroughly examining the product, testing it and also from the feedback of the customers.
Usually, the field of software engineering tracks the defects in the software after delivering it to the customer. If any type of bug is seen in the software, the company removes those bugs by giving updates.
In a large company, tracking defect is a bit difficult job since it requires thousands of software to be inspected, tested and investigated. The tracking process becomes complex when the number of defects to be investigated increase. For tracking those defects, defect tracking log can be used.
The purpose of the log is to make the defect management easier. The log never let the company forget any defect. Every defect is taken into consideration and then a possible solution is recommended by the company
A defect tracking log is a log which enables a business to maintain the details of the defected piece or product. since many businesses don’t have the time to make the log from scratch, they use a template, this template contains various columns and rows in which the details regarding the product (such as the product id, color, date and time of manufacture, place of manufacture and etc.) are mentioned along with the details about the defect that has been noticed (such as the exact defect, what caused it, who noticed it, when was it noticed and etc.).
Many times many organizations fail to mention important details in the log such as to whom is the log to be submitted to. Without this detail, the whole purpose of the log is moot.
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DEFECT TRACKING LOG TEMPLATE
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A business maintains a defect tracking log when it wants to keep track of each and every detail related to defects seen in the product. This log usually provides all the useful information to a business and ensures that a business has remembered all the defects and is intended to fix them.
The log is usually prepared in MS Excel format. It includes the name of the person managing the defects, lists of defects, unique defect ID, the name of the person who created the product with a defect, description of the product and defects in details.
The defects can be arranged in the log on the basis of priority assigned to each defect. The priority is given to each defect according to severity it comes with. If the defect is minor, you can keep it somewhere down in the defect list.
In order to save your time, a template for defect tracking log can be used. This template is effective for those who often forget fixing many defects and get negative feedback then.